This policy covers paid tiers bought by hosts for a single giveaway (one-time payment, not a subscription). Entering a giveaway is free for entrants, so no refunds apply to them. Prizes are the host's responsibility and are outside this policy.
When you can get a refund
Within 7 days of payment, you can request a full refund if any of the following applies: • the giveaway has not been drawn yet (the entrant list has not been frozen on-chain) and the paid tier's extra features have not been used (e.g. entrants have not exceeded the free tier's 300-entrant cap); • the host cancelled the giveaway before the draw; • a fault on our side made the paid features unusable and we could not fix it within a reasonable time; • duplicate payments or overpayments.
When refunds are not available
Once the giveaway has been drawn (results recorded on-chain), once paid features have actually been used (e.g. more than 300 entrants), or more than 7 days after payment, refunds are generally not available. Contact us about special circumstances.
How to request
Contact us by email at support@tapexo.app, via Telegram or X with the giveaway link and proof of payment (order ID or transaction hash). We reply within 3 business days. Approved refunds go back the way you paid: payments through our payment provider are refunded to the original payment method; on-chain payments are refunded in the same token to the paying address on the same network (network fees may be deducted).